Shipping + delivery

SHIPMENT

We try our absolute best to ship all orders within 2-5 working days since your order is placed and paid for.
Personalised orders may take a day extra. We want to ensure that we personalise the item as best as possible and good things take time.
Once your order is picked up by our trusted courier, your order should be delivered to you within 2 – 4 days, depending on where you are located.
Major cities such as Johannesburg, Cape Town, Pretoria and Durban should take 2 days to be delivered once shipped, outlying areas might take a day or 2 longer.
If we do run into any unexpected delays, we will contact you.

We can only change the shipping address if your order is not shipped yet. To change your address, please mail your order number and new address to hello@abbyriver.co.za.

We offer 30 day returns/exchanges, and 14 day refunds for any product purchased in store and online. Returns can be lodged at any of our Abby River Original Stores, or make contact with us through the ‘Contact’ tab on our website.
Returns specifically excludes personalised products.
Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
The goods are unused and undamaged.
All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
Abby River reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.
SALE ITEMS: No returns or refunds on sale items will be accepted, however an exchange for a different size or colour of the same value may be requested within 30 days of purchase. Please note no returns can be processed during large sale events (Black Friday, Sample Sales etc.) and will be processed once the sale event/campaign ends.(Proof of purchase/slip required)
Regrettably, we do not offer international returns or exchanges.

We use PayStack as our payment provider. We accept Debit, Credit and EFT. You will be required to fill in your card details when purchasing products but your payment details will never be saved in our system, nor can it be traced, intercepted or seen by unauthorised third parties.

Once your payment is successful, you will receive an email confirming your order and stating that your order is now processing. Have a look in your spam folder as well, some of our mails end up in there sometimes.