Shipping policy

Thank you for choosing Abby River for your kids' clothing and accessories needs. Our commitment is to provide you with timely and efficient shipping services. Below is our shipping policy:

Upon receiving and confirming your payment, we diligently work to dispatch all orders within 2 working days. We value the trust you place in us, and our dedicated team ensures your purchases are ready for shipment as promptly as possible.

For our esteemed customers who opt for personalised orders, please allow a slight extension of an additional day. This slight delay ensures that we take the utmost care in personalising your item. After all, quality craftsmanship and attention to detail take time, and we want your personalised products to be nothing short of perfect.

After meticulous preparation, your order is then entrusted to our reliable courier partner. Depending on your location within South Africa, delivery times vary:

• Major Cities: For metropolitan areas like Johannesburg, Cape Town, Pretoria, and Durban, you can anticipate your order to arrive within 2 days from the day it's shipped.

• Outlying Areas: For locations a bit further from the major hubs, please allow an additional day or two for your package to arrive.

Communication is paramount, so should we anticipate or encounter any unforeseen delays, you will be promptly notified. Our goal is to ensure your shopping experience with Abby River is smooth and satisfactory, from browsing our selection to receiving your items.

Thank you for understanding and for being a valued part of the Abby River community. We look forward to serving you again!